Refund policy

At Cehex, we want every customer to have a positive shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

Most eligible items may be returned within 30 calendar days from the date the order is delivered.

• Items should be unused and returned in their original condition whenever possible.
• Products should include any original packaging and accessories received with the order.
• Certain products may not qualify for return if they are damaged through misuse or are no longer in resalable condition.

How to Request a Return

Before returning an item, please contact our customer support team at support@cehex.shop. Include your order number and a brief description of your request so we can provide the appropriate return instructions.

Refund Processing

Once your returned item has been received and inspected, approved refunds are typically processed to the original payment method within 7–10 business days. Processing times may vary depending on your card issuer or financial institution.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible so we can review the issue and work toward an appropriate resolution.

Need Assistance?

If you have any questions regarding returns or refunds, please email support@cehex.shop. We're happy to assist you.